Privacy Policy

1. Introduction

This Privacy Policy outlines how Laltu Guinea Palace, a sole proprietorship business owned by Mr. Sekh Nazir, collects, uses, and protects your personal information in compliance with the Information Technology Act, 2000 and applicable Indian laws.

2. Information We Collect

As an offline showroom, we collect limited information during your visit:

• Personal Information: Name, contact number, email address (when voluntarily provided)
• Billing Information: Name, address, and contact details for GST-compliant invoicing
• Transaction Details: Purchase records, product details, and payment information for billing purposes
• Custom Design Information: Design preferences and specifications for custom jewellery orders

3. How We Use Your Information

We use the collected information for the following purposes:

• Processing purchases and generating GST-compliant bills
• Maintaining transaction records as required by GST Act, 2017
• Fulfilling custom jewellery orders and design consultations
• Providing after-sales service and warranty support
• Communicating about your orders, repairs, or inquiries
• Complying with legal and regulatory requirements

4. Data Protection and Security

We implement appropriate security measures to protect your personal information:

• Physical security of customer records at our showroom
• Limited access to customer information (authorized personnel only)
• Secure storage of billing and transaction records
• Compliance with GST record-keeping requirements

5. Data Retention

We retain customer information as follows:

• Transaction Records: Maintained for 7 years as per GST regulations
• Custom Order Details: Retained for warranty and service purposes
• Contact Information: Retained until customer requests deletion (subject to legal requirements)

6. Information Sharing

We do not sell, rent, or share your personal information with third parties, except:

• When required by law or government authorities
• For GST compliance and tax filing purposes
• With BIS certification authorities for hallmarking verification (if applicable)

7. Your Rights

Under Indian law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Withdraw consent for marketing communications

8. No Online Data Collection

We do not:

• Operate any e-commerce website or online store
• Collect information through online forms or websites
• Use cookies, tracking pixels, or online analytics
• Accept online payments or orders
• Share customer data with online platforms or marketplaces

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted at our showroom and on this page with an updated revision date.

11. Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000. All disputes shall be subject to the exclusive jurisdiction of courts in Hooghly, West Bengal.