Acceptance of Terms: By visiting our showroom and making purchases, you agree to be
bound by these Terms of Service and all applicable laws and regulations.
1. Business Information
Business Name: Laltu Guinea Palace
Business Type: Sole Proprietorship
Trade License: Issued by Chandannagore Municipal Corporation
Address: Siddheswari Apartment, Bagbazar, Chandannagar, Hooghly, West Bengal – 712136
2. Scope of Services
Laltu Guinea Palace provides the following services:
- Retail sale of BIS hallmarked gold and silver jewellery
- Custom jewellery design and manufacturing
- Jewellery repair and maintenance services
- Gold and jewellery buyback services
- Design consultation and personalization
3. No Online Sales
Important Notice: Laltu Guinea Palace operates exclusively as an offline showroom. We do
NOT:
- Accept online orders or bookings
- Conduct e-commerce or online sales
- Operate through any third-party platforms or marketplaces
- Accept payments through unauthorized channels
- Deliver products via courier or shipping
All transactions must be conducted in-person at our
physical showroom location.
4. Product Quality and Authenticity
4.1 BIS Hallmarking
- All gold jewellery is 916 BIS hallmarked (22 karat)
- BIS hallmark certificate provided with each purchase
- Compliance with BIS Hallmarking (Mandatory) Order, 2021
- Hallmark verification available upon request
4.2 Quality Assurance
- In-house manufacturing with quality control
- Experienced craftsmen and goldsmiths
- Traditional and modern techniques
- Final inspection before delivery
5. Pricing and Billing
5.1 Price Components
- Gold Rate: Based on current market price
- Making Charges: Clearly itemized on invoice
- Stone/Gem Charges: Separately mentioned (if applicable)
- GST: As per applicable GST rates
5.2 Billing Requirements
- GST-compliant invoice mandatory for all transactions
- No transactions without proper documentation
- Invoice includes: Product details, weight, purity, making charges, GST
- Customer copy and business copy maintained
6. Payment Terms
6.1 Accepted Payment Methods
- Cash (subject to legal limits)
- Debit/Credit Cards
- UPI and digital payments
- Bank transfers (NEFT/RTGS)
6.2 Payment Conditions
- Full payment required before product delivery
- Advance payment for custom orders (non-refundable)
- Balance payment upon completion of custom work
- No credit facilities available
7. Custom Jewellery Orders
7.1 Custom Order Process
- Design consultation and finalization
- Quotation with estimated cost and timeline
- Advance payment (30-50% of total cost)
- Manufacturing and quality checks
- Customer approval and final payment
- Delivery with documentation
7.2 Custom Order Terms
- Advance payment is non-refundable
- Timeline estimates are approximate
- Design changes after approval may incur additional charges
- Final product may have minor variations from design
- Customer approval required before final delivery
8. Repair and Maintenance
We offer repair services with the following terms:
- Free inspection and quotation
- Advance approval required for repairs
- Charges based on work complexity and materials
- Warranty on repair work (30-90 days)
- Original product condition documented
9. Customer Responsibilities
Customers must:
- Provide accurate information for billing
- Verify product details before purchase
- Inspect products at time of delivery
- Maintain original invoice and certificates
- Report defects or issues promptly
- Handle jewellery with care
10. Liability Limitations
Laltu Guinea Palace is not liable for:
- Damage due to customer mishandling or negligence
- Loss or theft after product delivery
- Fluctuations in gold market prices
- Natural wear and tear of jewellery
- Damage from unauthorized repairs or alterations
- Acts of God or force majeure events
11. Intellectual Property
All custom designs created by Laltu Guinea Palace remain our intellectual property. Customers receive rights
to the physical product but not the design itself.
12. Privacy and Data Protection
Customer information is protected as per our Privacy Policy and Information Technology Act, 2000. We maintain
confidentiality of customer data and transaction details.
13. Dispute Resolution
Any disputes shall be resolved through:
- Direct discussion with showroom management
- Written complaint to showroom management
- Mediation and negotiation
- Consumer forum (if required)
- Legal jurisdiction: Hooghly, West Bengal
14. Governing Law
These Terms of Service are governed by:
- Indian Contract Act, 1872
- Consumer Protection Act, 2019
- GST Act, 2017
- BIS Hallmarking (Mandatory) Order, 2021
- Information Technology Act, 2000
- Other applicable Indian laws and regulations
15. Modifications
We reserve the right to modify these terms at any time. Updated terms will be displayed at our showroom and
on this page. Continued use of our services constitutes acceptance of modified terms.
16. Contact Information
For questions about these Terms of Service, please contact us:
